PRIVACY POLICY

Mindcraft Private Limited ("MVSIPL", "Company", "we", "us", or "our") respects your privacy and is committed to protecting your Personal Data. We  recognize the importance of maintaining the confidentiality, integrity, and  security of the information you share with us and are committed to processing  your Personal Data in a fair, transparent, and lawful manner in accordance with  the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information  Technology Act, 2000, and other applicable laws and regulations.

This Privacy Policy ("Policy") explains how we collect, use, process, store,  disclose, transfer, and protect your Personal Data when you access or use our  website, mobile application (if applicable), retail stores, customer support  channels, or any other products and services offered by Mindcraft Essentials

(collectively referred to as the "Services").

For the purposes of this Policy, "Personal Data" means any data about an  individual who is identifiable by or in relation to such data, as defined under  applicable law. The terms "you", "your", or "Customer" refer to any individual  who visits, accesses, browses, registers on, purchases from, or otherwise uses our  Services.

By accessing or using our Services, creating an account, placing an order,  contacting us, or otherwise providing your Personal Data, you acknowledge that  you have read and understood this Policy.  You may withdraw your consent at any time, subject to applicable legal or

contractual obligations. Certain Personal Data may also be processed where  permitted or required under applicable law without consent.

This Policy should be read together with our Terms and Conditions and any other  policies or notices published by Mindcraft Essentials from time to time.

This Policy explains:

(a) the categories of Personal Data we collect;

(b) the purposes for which we collect, use, and process your Personal Data; (c) the legal basis for processing your Personal Data, where applicable; (d) the circumstances in which we may share or disclose your Personal Data;

(e) the measures we take to protect your Personal Data and the period for which  we retain it;

(f) your rights regarding your Personal Data under applicable law, including the  right to access, correct, update, erase, or withdraw consent, where applicable; and

(g) how you may contact us with questions, complaints, or requests relating to  this Policy or the processing of your Personal Data.

 

Eligibility and Consent

By creating an account, placing an order, subscribing to our communications, or otherwise accessing or using our Services, you represent and warrant that you are at least eighteen (18) years of age or have attained the minimum age required to provide valid consent under applicable law.

If you are under eighteen (18) years of age, you may access or use the Services only with the involvement, supervision, and consent of your parent or lawful guardian. Where required under applicable law, we may seek and obtain verifiable parental or guardian consent before collecting, processing, or storing any Personal Data relating to a minor.

Where consent is required under applicable law, including the Digital Personal Data Protection Act, 2023, we will obtain your free, specific, informed, unconditional, and unambiguous consent before collecting or processing your Personal Data. Such consent may be obtained through electronic acceptance mechanisms, including checkboxes, click-through agreements, account registration, or any other legally recognized method.

If you choose not to provide the Personal Data necessary for a particular purpose, you may be unable to access certain features, products, or Services.

You may withdraw your consent at any time by contacting us through the details provided in this Privacy Policy or through any other mechanism made available by us. The withdrawal of consent shall not affect the lawfulness of any processing carried out before such withdrawal. However, where the processing of Personal Data is necessary for the provision of a particular Service, withdrawing your consent may affect our ability to provide, continue, or complete that Service.

Third-Party Websites and Services

This Privacy Policy applies solely to the Platform and Services operated by  Mindcraft Essentials. It does not extend to any third-party websites, applications,  payment gateways, social media platforms, or other services that may be linked  to or accessible through our Platform. Mindcraft Essentials is not responsible for  the privacy practices, policies, or content of such third-party services. We  encourage you to review the privacy policies of any third-party services you  access before providing them with your Personal Data.

 

Relationship with the Terms and Conditions

This Privacy Policy forms an integral part of and should be read together with our  Terms and Conditions. Unless otherwise defined in this Privacy Policy,  capitalized terms shall have the meanings assigned to them in the Terms and  Conditions.

By accessing or using the Platform or our Services, you acknowledge that you  have read, understood, and agree to this Privacy Policy and our Terms and  Conditions. We encourage you to review both documents carefully before using  our Platform or Services.

  1. DEFINITIONS

For the purposes of this Privacy Policy:

  • “User”, “you”, “your” means any person accessing or using the Website. • “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
  • “Processing” includes collection, recording, storage, usage, disclosure, transfer, sharing, or deletion of data.
  • “Services” means products, content, services, and features offered through the Website.

Collection of Personally Identifiable Information and other Information

  1. When you access or use our Website, we may collect and store the Personal Data that you voluntarily provide from time to time. We collect this information primarily to provide you with a safe, efficient, seamless, and  personalized experience. This enables us to deliver our Services, offer  features tailored to your preferences, improve the functionality and security  of our Website, and better respond to your needs. We collect only such

Personal Data as is reasonably necessary to fulfil these purposes and to  comply with applicable legal and regulatory requirements.

  1. You may browse certain sections of our Website without providing any Personal Data. However, if you choose to access specific Services or features, you may be required to provide certain Personal Data, and once  you do so, you will no longer remain anonymous to us in relation to those  Services. Where applicable, we will indicate which information is  mandatory and which is optional. You may choose not to provide optional  information; however, doing so may limit your ability to access or use  certain features or Services.

We may also automatically collect certain technical and usage information  when you access or use the Website. This information helps us understand  user demographics, preferences, and interactions with the Website,  enabling us to improve our Services, enhance security, conduct analytics,  and better serve our users. Such information is generally collected and  analysed on an aggregated or de-identified basis, where feasible, and may  include your IP address, browser type and version, device information,  operating system, referring and exit URLs, pages visited, date and time of  access, and other information relating to your interactions with the  Website.

  1. We use cookies and similar tracking technologies on certain pages of our Website to enhance your browsing experience, analyse Website traffic and user interactions, measure the effectiveness of our marketing and  promotional activities, and support the security and functionality of our  Services. Cookies are small text files that are stored on your device when  you visit our Website and help us recognize your browser or device during  subsequent visits.

Certain features and functionalities of the Website may rely on the use of  cookies and may not operate properly if cookies are disabled. You may  manage or disable cookies through your browser or device settings;  however, doing so may affect the availability or functionality of certain  features or Services offered through the Website.

  1. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that  they are automatically deleted from your hard drive at the end of a session.  You are always free to decline our cookies if your browser permits,  although in that case, you may not be able to use certain features on the  Website and you may be required to re-enter your password more  frequently during a session.
  2. Certain pages or features of the Website may contain cookies or similar tracking technologies that are placed by third parties, including service providers, analytics providers, advertisers, or integrated third-party  services. We do not control the collection, use, or management of  information through such third-party cookies or technologies. Their use is  governed by the respective privacy and cookie policies of the relevant third  parties, and we encourage you to review those policies before interacting  with such services.
  3. If you purchase any products or Services through the Website, we may collect and process information relating to your transactions and purchasing activity, including details of the products or Services  purchased, order history, payment-related information (excluding full  payment card details, where processed by third-party payment providers),

billing and shipping information, and other information necessary to  process, fulfil, and manage your orders, provide customer support, and  comply with applicable legal and regulatory obligations.

  1. If you choose to post messages, comments, reviews, feedback, or other content on our message boards, chat rooms, forums, or other interactive areas of the Website, we will collect and process the information you  choose to provide. We may retain such information for as long as necessary  to operate the Website, provide customer support, resolve disputes,  investigate complaints, detect or prevent fraud or misuse, troubleshoot  technical issues, enforce our legal rights, and comply with applicable legal  or regulatory obligations.
  2. If you contact us through email, postal mail, customer support channels, or any other form of correspondence, we may collect and retain the information contained in such communications. We may also collect  information provided by other users or third parties relating to your  activities or content on the Website where permitted by applicable law.  Such information may be maintained in records associated with your  account or profile and used to respond to your inquiries, investigate  complaints, resolve disputes, improve our Services, enforce our legal  rights, and comply with applicable legal or regulatory obligations.
  3. If you make a purchase or other transaction through the Website, you may be required to provide certain payment and billing details, including your payment card information or other payment credentials ("Billing  Information"). Payment transactions are processed securely by  independent third-party payment service providers. Unless expressly stated  otherwise, Mindcraft Essentials does not collect, store, or retain your

complete Billing Information, such as full debit or credit card numbers.  Any Billing Information provided during the payment process is collected  and processed directly by the applicable third-party payment service  provider in accordance with its privacy policy, terms of use, and applicable  security standards. We encourage you to review the privacy practices of the  relevant payment service provider before completing any transaction.

10.When you create a free account with us, we may collect certain Personal  Data, such as your name, email address, phone number, and other details  you choose to provide. While you may browse portions of our Website  without registering, certain features or Services, such as placing an order,  may require you to create an account.

We may use your contact information to communicate with you regarding  your account, transactions, and service-related updates. Subject to  applicable law and your consent where required, we may also use your  information to send you promotional communications about our products  and Services, offers, and updates that we believe may be of interest to you  based on your interactions, preferences, and order history. You may opt  out of receiving marketing communications at any time in accordance with  applicable law.

11.We use your Personal Data to provide, operate, and improve the Services  you request. This includes, but is not limited to, processing transactions,  fulfilling orders, and delivering customer support.

Where we use your Personal Data for marketing or promotional purposes,  we will provide you with the ability to opt out of such communications in  accordance with applicable law.

We may also use your Personal Data for the following purposes: to resolve  disputes; troubleshoot technical issues; maintain the safety and security of

our Services; process payments and collect amounts owed; measure user  interest in our products and Services; inform you about offers, products,  Services, and updates (both online and offline); personalize and improve  your experience; detect, prevent, and investigate fraud, abuse, and other  unlawful or unauthorized activity; enforce our Terms and Conditions; and  for any other purpose disclosed to you at the time of collection or with your  consent where required by law.

12.In our ongoing efforts to improve and enhance our products and Services,  we may collect and analyse demographic information, usage data, and  profile information relating to user activity on our Website. This helps us  understand how users interact with our Website, identify trends and  preferences, and improve the overall performance, functionality, and user  experience of our Services.

13.We may collect and use your IP address for purposes such as diagnosing  server issues, maintaining the security and proper functioning of our  Website, and administering our systems. Your IP address may also be used  to help identify your device or session and to derive aggregated  demographic and usage information to better understand how our Website  is accessed and used.

14.From time to time, we may invite you to participate in optional online  surveys. These surveys may request certain information, such as your  contact details and demographic information (for example, age, gender, or  location). Participation in such surveys is voluntary.

We may use the information collected through surveys to better understand  user preferences, improve our Services, and personalize your experience

by providing content and recommendations that may be relevant to your  interests.

Cookies

A “cookie” is a small piece of information stored by a web server on a web  browser so it can be later read back from that browser. Cookies are useful for  enabling the browser to remember information specific to a given user. We place  both permanent and temporary cookies in your computer’s hard drive. The  cookies do not contain any of your personally identifiable information.

Sharing of personal information

We may share personal information with our other corporate entities and  affiliates. These entities and affiliates may market to you as a result of such  sharing unless you explicitly opt-out. We may disclose personal information to  third parties. This disclosure may be required for us to provide you access to our  Services, to comply with our legal obligations, to enforce our User Agreement,  to facilitate our marketing and advertising activities, or to prevent, detect,  mitigate, and investigate fraudulent or illegal activities related to our Services.  We do not disclose your personal information to third parties for their marketing  and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good  faith belief that such disclosure is reasonably necessary to respond to subpoenas,  court orders, or other legal processes. We may disclose personal information to  law enforcement offices, third party rights owners, or others in the good faith  belief that such disclosure is reasonably necessary to: enforce our Terms or  Privacy Policy; respond to claims that an advertisement, posting or other content  violates the rights of a third party; or protect the rights, property or personal safety  of our users or the general public.

We and our affiliates will share/sell some or all of your personal information with  another business entity should we (or our assets) plan to merge with, or be  acquired by that business entity, or re-organization, amalgamation, restructuring  of business. Should such a transaction occur that another business entity (or the  new combined entity) will be required to follow this privacy policy with respect  to your personal information.

Links to Other Sites

Our Website links to other websites that may collect personally identifiable  information about you. https://mindcraftessentials.com is not responsible for the  privacy practices or the content of those linked websites.

Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential  (promotional, marketing-related) communications from us on behalf of our  partners, and from us in general, after setting up an account. If you want to remove  your contact information from all https://mindcraftessentials.com lists and  newsletters, please unsubscribe.

Advertisements

We may use third-party advertising companies to serve ads when you visit our  Website. These companies may use information (not including your name,  address, email address, or telephone number) about your visits to this and other  websites in order to provide advertisements about goods and services of interest  to you.

Information Protection

We take commercially reasonable steps to protect the Personal Information, the  Billing Information, and the Other Information from loss, misuse, and  unauthorized access, disclosure, alteration, or destruction. Please understand,

however, that no security system is impenetrable. We cannot guarantee the  security of our databases, nor can we guarantee that the information you supply  will not be intercepted while being transmitted to and from us over the Internet.  In particular, e-mail sent to or from the Platform may not be secure, and you  should therefore take special care in deciding what information you send to us via  e-mail.

Your Consent

By using the Website and/ or by providing your information, you consent to the  collection and use of the information you disclose on the Website in accordance  with this Privacy Policy, including but not limited to Your consent for sharing  your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page  so that you are always aware of what information we collect, how we use it, and  under what circumstances we disclose it.

Questions

If you have questions about this Privacy Policy, please e-mail us at  mindcraftmumbai@gmail.com.