RETURNS & REPLACEMENTS

Replacement Eligibility, Conditions & Claim Procedure

This Returns, Replacements & Refund Policy (“Policy”) governs all purchases made through Mindcraft Essentials. By placing an order, the customer acknowledges that they have read, understood, and agreed to be bound by the terms set out herein.

Mindcraft Essentials reserves the right to amend, modify, or update this Policy at any time without prior notice. The version published on the website at the time of purchase shall apply to the order.

The Company shall, at its sole discretion, provide a replacement only under the following circumstances:

• The product is delivered in a damaged or broken condition;
• The product is defective or non-functional upon delivery; or
• The product delivered does not correspond to the product ordered by the customer.

Any request for replacement must be submitted within forty-eight (48) hours from the date and time of delivery. Requests submitted after the expiry of this period shall not be considered under any circumstances.

To initiate a replacement claim, the customer must provide the following:

• Clear photographs of the product;
• Clear photographs of the external and internal packaging; and
• The relevant order number and a brief description of the issue.

The Company reserves the right to inspect, review, verify, and authenticate all evidence submitted in support of a claim. The decision regarding the acceptance or rejection of any replacement request shall be final and binding.

Failure to provide the required documentation, shall automatically result in the rejection of the claim.

The Company further reserves the right to reject any claim where:

• The product has been used, altered, tampered with, or damaged after delivery;
• The claim is found to be fraudulent, misleading, or unsupported by sufficient evidence; or
• The alleged defect cannot be verified upon examination.

Non-Returnable and Non-Exchangeable Products

Due to the personal care, health, wellness, and hygiene-related nature of the products sold by Mindcraft Essentials, all sales are final.

Accordingly, the Company does not accept returns or exchanges under normal circumstances.

The following products shall not be eligible for return or exchange:

• Opened products;
• Used products;
• Partially consumed products;
• Products with damaged or missing original packaging;
• Products returned without proof of purchase; and
• Products purchased through promotional campaigns, discounted sales, clearance sales, special offers, or bundled offers.

Returns and exchanges shall not be accepted for reasons including, but not limited to:

• Change of mind;
• Incorrect product selection;
• Accidental orders;
• Dissatisfaction arising from personal preferences, including taste, fragrance, texture, or individual expectations; or
• Customer misinterpretation of product descriptions, ingredients, or intended use.

Replacement Process

Upon approval of a replacement request, the Company shall arrange for the dispatch of a replacement product without any additional shipping or processing charges to the customer.

All replacements shall be subject to product availability.

If the same product is unavailable at the time of processing, the Company may, at its sole discretion:

• Replace the product with an equivalent product of similar value; or
• Issue store credit equivalent to the value of the product.

The Company does not provide monetary or cash refunds under any circumstances.

Store credit, where issued, shall be governed by the terms applicable at the time of issuance.

Third-Party Products

Mindcraft Essentials may offer products manufactured, distributed, or supplied by third-party brands.

For such products, the return, replacement, warranty, and after-sales policies of the respective brand shall apply.

Relevant information, wherever applicable, shall be provided on the product page. Customers may also contact the Company for clarification before placing an order.

Mindcraft Essentials shall not be responsible for any decision made by a third-party manufacturer regarding replacement, warranty, or product-related claims.

Customer Support & Claims Submission

To raise a concern or initiate a replacement request, customers must contact the Company at hello@mindcraftessentials.com and provide the following information:

• Order number;
• Description of the issue;
• Photographs of the product; and
• Photographs of the packaging.

The Company shall endeavour to respond to customer queries within two (2) business days. However, response timelines may vary depending upon the complexity of the claim.

Submission of a claim does not automatically entitle the customer to a replacement.

Limitation of Liability

To the maximum extent permitted under applicable law, the Company’s liability shall be limited solely to the replacement of the defective product or the issuance of store credit.

Under no circumstances shall the Company be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including, without limitation, loss of profits, loss of business opportunities, personal inconvenience, or any other consequential loss arising from the purchase, use, or inability to use any product.

Consumer Protection & Legal Compliance

This Policy has been formulated in accordance with applicable laws, including the Consumer Protection Act, 2019, and other relevant laws in force in India.

Nothing contained in this Policy shall be construed as limiting any statutory rights available to consumers under applicable law.

The Company reserves the right to assess, investigate, and determine all claims on a case-by-case basis and to exercise its discretion in accordance with this Policy and applicable legal requirements.

Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Policy, the purchase of products, or any claim relating thereto shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra.