Frequently Asked Questions

Booking a Session

You can book a session by clicking “Book Appointment” on our website. This will connect you directly with our team via WhatsApp, where we will guide you to the right therapist based on your needs.

Once a therapist has been allocated to you based on your needs, you will have the opportunity to book a discovery call — a short introductory conversation to ensure you feel comfortable and that it feels like the right fit before committing to a full session.

Yes. Sessions are available both in person and online.

Our team of psychologists, therapists, and healers offer individual counselling, psychotherapy, psychological testing, stress and anxiety management, emotional regulation, relationship counselling, parenting support, and more.

Psychological testing is a clinical assessment carried out by a qualified psychologist to better understand cognitive, emotional, or behavioural patterns. It is available both in person and online. To enquire or book, please reach out to us via WhatsApp through the Book Appointment button.

Yes. Our internship programme offers hands-on exposure to clinical work in a multidisciplinary mental health setting, suited to students and early-career professionals in psychology. Interns gain supervised experience across assessments, case discussions, and therapeutic approaches, guided by a team with over two decades of clinical practice. To apply, please reach out to us on WhatsApp at +91 9920447212.

At the moment, all session bookings are handled directly through WhatsApp. Our team will get back to you promptly to confirm your appointment.

Our Products

Our platform carries two kinds of products — products created in-house by the Mindcraft team, such as our roll-on remedies, meditation kits, and holistic blends, and products that have been carefully selected by our team of psychologists for their ability to provide visual reminders and sensory anchors to help bring calm into everyday life.

Each product listing clearly indicates whether it is a Mindcraft product or from one of our trusted partner brands.

We currently offer products across Stationery, Roll-on Remedies, Massage, Soul Essentials, Home Essentials, Tech, Kids, and Gifting.

Our roll-on remedies are thoughtfully formulated to support sleep, anxiety, stress relief, emotional regulation, and grounding. Each blend uses natural ingredients and is designed to be a sensory anchor for your everyday self-care routine.

Yes. Our “Browse by Concern” feature allows you to find products based on what you are experiencing — whether you are feeling anxious, having difficulty sleeping, feeling overwhelmed, needing focus, or simply looking for calm.

Absolutely. If you are new to meditation and are not sure where to start, we recommend beginning with our Tratak Kit — a gentle, structured way to ease into a regular practice. As for journalling, it is one of the most accessible and effective tools for self-reflection and emotional regulation. Putting your thoughts on paper helps you process feelings, identify patterns, and create a quiet space for yourself even in the middle of a busy day. Our stationery range is thoughtfully designed to make that practice feel meaningful rather than like a task.

Yes. For bulk gifting orders or export enquiries, please connect with us directly on +91 9920447212.

We are always looking for brands and products that align with our values of mindful, calm & wellness into your daily life. If you believe your product would be a good fit, please reach out to us on WhatsApp at +91 9920447212 and our team will take it from there.

Returns, Replacements & Orders

Due to the nature of Mindcraft products, we do not accept returns. However, if your product arrives damaged or defective, we will arrange a replacement. Please contact us within 48 hours of receiving your order along with an unboxing video clearly showing the issue.

No. For hygiene reasons, roll-on remedies are non-returnable and non-replaceable unless they arrive damaged or defective.

Please reach out to us first via WhatsApp and we will log your concern and help connect you with the relevant brand. Replacements for third-party products are subject to the respective brand’s policy, but we will be with you through the process to ensure it is resolved.

For third-party products, replacements are subject to the respective brand’s policy. In the event of an issue, please reach out to us via WhatsApp and we will help connect you with the right person and facilitate a resolution on your behalf.

Yes, we ship pan-India. At this time we do not offer international shipping.

Delivery timelines vary by location and will be communicated at the time of order confirmation. Please reach out to us via WhatsApp if you have a specific query about your order.

Events & Retreats

We curate and list mindfulness-related events, workshops, retreats, and programmes that align with our values. These include both Mindcraft-hosted events and events by trusted third-party organisers that have been reviewed by our team of psychologists.

All event registrations and payments are processed through the Mindcraft Essentials website. Simply select the event you are interested in and follow the registration steps.

Not automatically. All event submissions go through a review process by our team to ensure they align with Mindcraft’s values of mindful, essential, calm wellness. If you would like to list your event with us, please visit the Register Your Event page on our website.

Yes, you will receive a confirmation once your registration and payment are processed through our platform.

Still have a question?

We are always happy to help. Reach out to us via WhatsApp through the Contact Us button on our website and our team will get back to you as soon as possible.